Purchase policy

Purchase policy


The main conditions of contracting the main terms and conditions governing the sole and exclusive marketing of Anemoi, S.A. (from now, “Anemoi”) products, through the website https://anemoifans.com/ (from now, the “Website”). The conditions included here will be the only applicable conditions to the relations that arise between Anemoi and the third parties (hereinafter, the “User” or the “Users”) that contract the products and / or services of Anemoi.

The use and / or acceptance of any of the services of the Website imply the acceptance, without reservations of any kind, of each and every one of these general conditions of sale, as well as the conditions of use of the Website that appear in it and the particular conditions that may be applicable to the contracted products or services.

We warn you that these contracting conditions may vary in case there is a modification of the terms set forth herein, or must adapt to the legislation that results from application. Consequently, each transaction made through the Website will be subject to the general conditions applicable at any time.

We ask Users to read carefully these conditions before proceeding to place their orders.



These conditions will govern the acquisition and commercialization of the products and / or services offered by Anemoi in the Website, whose description and general characteristics are specified in the section [PRODUCTS] (hereinafter, the “Products”).



Orders can be formulated only through this Website. After placing the order and its subsequent payment, Anemoi will provide the USER with the confirmation of the order by email, which will include: assigned order number, date of order, contact details of the User, shipping address and, if applicable, address Billing, Products purchased.

To consult the online purchase procedure you can access our “Purchase Guide” which can be found on the home page or through the following link https://anemoifans.com/ condiciones-de-compra. In any case, this company will always respect the regulations that are in force at all times, especially Article 9 of the Retail Trade Law and the regulations in defense of the rights of Consumers and Users.



3.1. The prices applicable to the acquisition of the Products will be those determined at any time in the Website. All prices invoiced to the Customer for the Products include the current taxes and transportation costs.

3.2. The possible means of payment to satisfy the orders will be the following:

  • Credit card payment:

We accept payment with the main credit cards (Visa, Mastercard, 4B). In the purchase process, the bank with which we work (Banco Popular) will require four data: card number, expiration date, safety code and owner name.

  • Paypal payment:

That allows you to conduct transactions faster than checks or money orders, maintaining the privacy and security of financial information and reducing the risk of fraud. Additional Information: www.paypal.com.

3.3. The payment of the referred amounts will be paid totally during purchase.

3.4. In case of non-payment, the legal interest rate plus three points will be applied as interest for late payment.

3.5. You can find different prices and promotions between our physical points of sale and our online store, since we maintain different commercial policies in our 2 sales channels.


  1. BILL

The User agrees that Anemoi will issue an electronic invoice in which the transaction made through the Website is registered. This invoice will be sent by Anemoi to the User to the electronic mail address provided for that purpose.

The User may at any time revoke their consent to electronic invoicing by sending an email to the following address info@anemoifans.com with the reference subject “Invoice on paper”. In this email you will have to express your express revocation to the electronic invoicing and communicate the address in which you wish to receive the invoice in paper format. Once the email is received, Anemoi will open an incident and communicate to the User the reference number assigned to its incidence. Anemoi will send the invoice to the User within a period of 10 working days from the communication to the User of the reference number assigned to its incidence.



It should be noted that all orders will be shipped within the available stock limits. In the event that there is any stock break or punctual unavailability of an item, Anemoi will send the User an email within a maximum period of 2 business days from the order is made communicating said end and the new delivery deadline of the Products acquired. If after the period of 30 days from the date of order had not been possible to meet the order, the User may request that a Product be sent to you with similar conditions and characteristics, having in any case the right of withdrawal regarding this new Product. In this case, the return costs will be afforded by Anemoi.

In the case of sales in promotion, if the stocks of any of the Products offered become exhausted during the promotion, we commit ourselves to the reservation of the selected product within a maximum period of one month, under the same conditions and price of the offer, for which, you can contact us at the email info@anemoifans.com. However, if the User was not satisfied with this measure, or if after the term of the reservation we have not been able to meet the demand, the selected product will be replaced by another with similar conditions and characteristics, at the same price. The foregoing will not be applicable in the case of sales with a gift that have been limited to a specific number of units, having been announced as such.




Anemoi will deliver its orders throughout the peninsula. The delivery of orders will be made at the specified address, once the payment is confirmed, from Monday to Friday, excluding holidays and depending on the available stock, within the period indicated on the product.

6.2 Shipping costs

The shipping costs of the Products will be clearly expressed at the time of completing their purchase through the Website, adding to the price of the Product the amount, since it varies depending on the Product purchased by the User.

In the case of acquiring several units of the same Product, and as long as it is indicated in the purchase process that the shipping costs are charged per order, the shipping costs will be charged only once, regardless the quantity of Products purchased.



Anemoi will make the best to ensure that the information that appears on this Website is correct and up-to-date. Except for a possible special agreement, the Products will be used within the agreed deadlines from the date of payment or from the acceptance of the order by Anemoi in case of deferred payment.

Delivery times will depend on the availability of each Product and the time when the purchase is made. However, the User will know the estimated date of delivery at the time of completing the order, with Anemoi committing to the delivery occurring within the time limit. The User will be informed promptly of the departure of their order, as well as of a possible delay in the delivery of the purchased Product. The delivery will be considered made since the carrier delivers the product to the User or to a third party indicated by the recipient signing the receipt of the delivery.

In case the delivery can not be made due to the absence of the recipient, you will be informed by email to make a new delivery appointment. The User will have 14 days to claim his Product. In case of not claiming the product, the package will return to the stores of Anemoi, and the customer will lose the amount paid for the shipping costs and the management of the same, having to pay again those expenses in case of wishing a new delivery of the Product acquired within the term agreed for that purpose.

The user must verify all the Products upon receipt thereof and expose all the qualifications and claims that may correspond. For this purpose, the customer has at his disposal the phone +5078367742 or the e-mail address info@anemoifans.com.

The risk of loss or deterioration of the acquired good shall be transmitted to the User at the moment in which the carrier delivers the possession thereof, to him or to a third party designated by him. However, the risk will be transmitted to the User with the delivery of the goods to the carrier designated by the User’s account and not proposed by Anemoi.



8.1 Legal guarantee

The Products offered through this Website may suffer slight variations in terms of specifications, colors or other design features. In accordance with the provisions of current legislation, we remind you that Anemoi will respond for the lack of conformity of the Products with the purchase agreement formalized through the Website for two years from their delivery date.

The deficiencies caused by negligence, use or improper manipulations by the User are not included in this guarantee. In the event that the Product purchased has any damage, tare or deterioration not related to misuse, the User must notify our customer service by calling the phone number +5078367742 or through the e-mail address info@anemoifans.com as soon as it is aware of it and always within the legal period of 2 years indicated above. To make use of the guarantee it is essential to present the purchase invoice. Once the communication and documentation have been received, Anemoi will open an incident and study case by case the origin or not of the exercise of the guarantee.

Once the incident has been closed and if the circumstances for the exercise of the legal guarantee have been verified, Anemoi will proceed to replace the defective Product or refund the price paid, under the legally established terms. All expenses that arise as a result of the return of the same will be borne by Anemoi, who will be responsible for managing the transport with the transport company. This guarantee is independent of the right of withdrawal reflected in point 8.2 below.

8.2 User right of withdrawal

The User may exercise his right to withdraw from the contract entered into with Anemoi through the Website, without needing to justify his decision and without any penalty, except as stated below. Said right of withdrawal shall not be applicable in any of the cases provided for in article 103 of the General Law for the Defense of Consumers and Users.

  • Formalities to withdraw

The right of withdrawal by the User will be considered validly exercised by sending the withdrawal document and the Product or Products purchased at the Anemoi address at 58 OBARRIO street, 6, office 611, Republic of Panamá, PANAMÁ

  • Term for the exercise of the right of withdrawal

The User will have a period of fourteen (14) calendar days to exercise the right of withdrawal, counting from the receipt of the Product.

  • Effects of withdrawal

When the User has exercised the right of withdrawal, the purchase contract for the Products will be terminated and without effect, Anemoi must return to the User the sums paid by it without withholding expenses in the terms established in the General Law for the Defense of Consumers and Users. The refund of these sums must be made without undue delay and, in any case, before 14 calendar days have elapsed since the date on which the decision of withdrawal of the contract by the User was informed.

Notwithstanding the foregoing, the User will have to pay the shipping costs of returning the Products.



For any clarification, claim or complaint, the User may contact the Customer Service of Anemoi (from now, the “CSM”) through:

  • E-mail to the following address: info@anemoifans.com
    • By written communication sent to the Anemoi address in 58 OBARRIO street, 6, office 611, Republic of Panamá, PANAMÁ to the CSM’s attention.
    • By phone: +5078367742.

Anemoi assumes the commitment to meet your requests as soon as possible and in any case within a maximum period of one month from its submission.